Let’s get you
back to the puzzle.
Questions about PuzzleGate, a puzzle, or your privacy? Get in touch.
Email support
Include your phone model, Android version, PuzzleGate version and a short description of what happened.
Please don’t send passwords, payment details or private study cards.
A puzzle isn’t appearing
Check that blocking is not paused, the app is selected, and the accessibility service is enabled. After enabling or reconnecting the service, leave your selected app and reopen it. Android behaviour can vary by device.
I want to stop blocking
Use Pause blocking in PuzzleGate. You can also remove selected apps, withdraw consent in Setup, disable the accessibility service in Android Settings, or uninstall.
I need to restore a puzzle purchase
Use Restore purchases with the same Google Play account that made the purchase. A connection to Google Play may be needed.
My Anki deck won’t import
Export supported Basic text cards as an .apkg file with “Support older Anki versions” enabled. Cloze, media and complex templates are not supported. Imported reviews do not sync back to Anki.
Privacy questions
Read the privacy policy for details about local storage, accessibility and Google Play purchases. Use the email above for privacy questions or information you sent directly to support.